Café and Restaurant Supervisor

Job Description

Duties and responsibilities

As Café and Restaurant Supervisor, you closely work with the Manager in directing and organizing the staff to ensure first-class service, food & beverage offerings, and marketing to maximize profits and guest satisfaction.  A café and restaurant Supervisor will also be required to communicate and delegate tasks to the team to ensure the proper day-to-day function of the restaurant. Specifically, you will be responsible for performing the following tasks to the highest standards:

Take the lead in training and supervising staff members.

• Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling, and disciplining outlet staff.
• Supervise the floor during meal service and ensure that all standards for the quality restaurant are maintained
• Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each day.
• Communicate effectively both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary
• Ensure staffing levels for the restaurant are accurate based on Event and business needs.
• Organize and make sure staff is present for regular meetings.
• Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations, and guests’ special needs.
• Ensure that all steps of service, policies, and procedures are followed on a daily basis.
• Follow proper cash handling protocol if needed
• Communicate with all guests with a clear and kind tone and make every effort to resolve any conflict to ensure the guests’ highest satisfaction.
• Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food and beverage quality and service standards be met. Give guidance when needed.
• Maintain cleanliness of the restaurant facilities on a daily basis.
• Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix these issues.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Complete other duties as assigned by the Restaurant Manager

Job Report to Café and Restaurant Manager 

Job Requirement

Job Requirements

• Diploma and above or related Academic background
• Minimum of 4 years Previous Food and Beverage experience,
• Committed to delivering high levels of customer service,
• Positive attitude & Good communication skills
• Flexibility to respond to a range of different work situations,
• Ability to work on your own or in teams
• Advanced oral and written communication skills