Vacancy Notice
Open to Internal and External Candidates
Vacancy No.: | IOM-VN/0127/22 |
Position Title: | Information and Communications Technology (ICT) Assistant |
Position Grade: | G5 |
Duty Station: | Jijiga, Ethiopia |
Required positions: | One(1) |
Type of Appointment: | Fixed Term, One year with the possibility of extension |
Estimated Start Date: | As soon as possible |
Closing Date: | 10/07/2022 |
Under the direct daily administrative supervision of the Head of Sub Office in xxxxJijiga and direct operational supervision of the Information Technology Officer in Addis Ababa, and in close collaboration/coordination with the ICT Central Team in Headquarters (HQ) and Regional Office (RO), the successful candidate will provide technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and efficient service-oriented approach.
Responsibilities and Accountabilities:
1. Provide end-user support and ensure that all ICT Issue tickets and queries are logged and answered appropriately via email, telephone call, and/or in person by taking Issue ticket ownership – open, update, and close assigned tickets, meeting or exceeding Service Level Agreements (SLA)
2. Administering and monitoring local services, servers, systems, and networks and providing routine control of servers and data.
3. Maintain and monitor the efficient access and uptime to Local, Corporate, or Cloud Services.
4. Provide support, and/or assume a leadership role when required, for planned technology upgrades. Perform implementation and administration of system, application, and infrastructure components. Including support to ensure readiness for events and supporting the event’s technical activities.
5. Maintain, monitor, and support the effective utilization of communication equipment
(including but not limited to: PABX, videoconferencing equipment, and mobile devices)
6. Provide end-user training both as a technical support person in general and as a trainer for corporate applications and business processes. Provide guidance and training to colleagues as needed.
7. Produce and maintain relevant documentation and reference materials, including (but not limited to): ICT asset and software inventory, infrastructure diagrams, security documentation, and Identity and access management records. Recommend equipment and software replacements in a timely manner following the ICT asset lifecycle standards.
8. Assist in analyzing and correcting performance problems of networks, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability.
9. Administer and monitor server and workstation supporting systems such as patch management, antivirus, and backup, recommend and take appropriate actions when needed.
10. Participate in ensuring quality and continuous improvement measures following ICT Standards, Guidelines, and Policies.
11. Perform such other related duties as may be assigned.
Educational Qualification:
Experience:
Languages:
Competencies:
The incumbent is expected to demonstrate the following values and competencies:
Values
Core Competencies – behavioral indicators level 1