Health Information Systems Support Coordinator
Number of positions: one
Duty station: ICAP Ethiopia head office (Addis Ababa)
Job Summary:
Under the supervision of HIS Deployment & Support Team Lead, the Health Information Systems Support Coordinator will coordinate health information systems (HIS) technical support to the health facilities in different regions and their respective Regional Health Bureaus (RHBs), including training, mentoring, and addressing technical issues.
Duties and Responsibilities:
· Coordinating technical supports provided to HFs and respective RHBs on Health Information Systems deployment, upgrading, updating and troubleshooting activities for Health Institutions in all regions.
· Provide technical input on system requirements, analysis, design, specifications, improvement, maintenance and use of electronic HIS
· Handle deployment and maintenance of HIS applications such as Enhanced EMR-ART, ETORR and REDCap at facility levels
· Logging reported/identified issues with Enhanced EMR-ART and follow-up with the developers or designated person for resolution.
· Conduct site visits and undertake preventive maintenance and troubleshooting of eHealth systems
· Participate on in-house and filed testing of the new EMR features, document new changes and provide feedback to application development team
· Assisting ICAP HIS and Developers team on data extraction from electronic systems and Data visualization
· Support development of training manuals and SOPs and procedures on various eHealth systems
· Capacitate information technology (IT) professionals on managing and recovery of databases in cases of system failure
· Conduct eHealth systems training of trainers (TOT) and End Users Trainings
· Perform other duties assigned by immediate supervisor
· Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or electrical engineering or related field and master’s degree in health informatics or a related field.
· At least 10 years of experience on HIS related activities in the health sector
· Proven experience in deployment and administration of Electronic Medical Recording Systems, Provision of capacity building trainings and IT Technical Support on eHealth systems (SmartCare, HMIS, DHIS2 and others)