· Understand types, nature responsible department or personnel enquires to be attended.
· Ensure customer satisfaction, handle customer inquiries and provide administrative support.
· Interface with customers and IBOs to handle both pre-sales and post-sales service functions
· Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner
· Assist in product purchasing and registration, e-pin delivery and authentication activities, provide pricing information, determine appropriate shipping methods for packages, etc.
· Handle incoming phone calls related to any customer enquire, register them and deliver appropriate service
· Contact customers regarding schedule cancellations, any updates, product pick-ups, training start-ups, etc.
· Coordinate, analyses, and improve customer service functions to meet company goals
· Assist the customer service team as needed
· Perform any other related task as asked by your supervisor
· BA degree the in front office, marketing, communication, or any other related field of study with proven experience as a customer service agent
· Outstanding communication and negotiation ability
· Well-organized and Customer-oriented behaviour with multi-tasking skills
· Able to handle stress, remain calm and Problem-solving ability