Project Assistant – Case worker

Job Description

Context

Under the overall supervision of Protection officer in Addis Ababa and the direct supervision of Head of Sub office concerned; and in collaboration with the rest of the Protection unit, the successful candidate will be responsible for providing quality case management services and safe referrals. They will ensure the response to Protection cases are in line with Inter-Agency Standing Committee (IASC) guidelines on Protection and GBV for IOM Ethiopia.

Core Functions / Responsibilities:

1. Provide confidential and comprehensive case management services grounded in protection principles and a survivor-centred approach.

2.  Provide emotional support and direct assistance to clients and ensure timely referrals and follow-up on individual cases, in line with the case plan. This can variously include, emergency material support, accompaniment, cash assistance and further referrals.

3. Through regular community presence, create and strengthen networks with community leaders, service providers, camp management, to support establishment of safe entry points, build trust with the community and ensure individuals at high-risk and those with protection needs receive compassionate and timely support.

4. Identify, train, and supervise community volunteers involved in protection components, particularly, outreach activities; including, by providing on-the-job training on Protection principles, GBV guiding principles and core concepts, effective communication, and active listening and PSEA.

5.  Ensure client information is captured accurately and ethically, stored safely and confidentially, in internal databases. 

6.  Share weekly and monthly reports on cases and new protection trends with supervisor; participate in internal case management meetings and flag emergency needs to the attention of the supervisor.

7. Regularly coordinate with and participate in Protection and GBV inter-agency structures; identify, report and update gaps in service provision and referral pathways in target areas.

8.  Assist in protection mainstreaming and GBV risk mitigation interventions through regular engagement with IOM units on safety, dignity, accessibility, and privacy of their services.

9. Support administrative coordination of project implementation, involving liaison with diverse organizational units and external parties to initiate requests, obtain necessary clearances, process, and follow-up on administrative actions, etc.

10. Draft status reports, identifying shortfalls in delivery and bringing them to the attention of the supervisor.

11. Organize meetings, workshops and training sessions.

12. Respond to general information requests and inquiries; set up and maintain files/records.

13. Perform other related duties as assigned.

Job Requirement

Required Qualifications and Experience

Education

• Diploma with four years of relevant experience; or,

• Bachelor’s degree in psychology, women’s studies, social work, or related field from an accredited academic institution with two years of relevant professional experience

Experience

• Experience in Protection or GBV in emergency and post-crisis contexts.

• Demonstrated experience working in case management and with individuals with protection needs, GBV survivors and those-at-risk.

  Skills

•  Knowledge and understanding of protection principles, survivor-centered approaches and their operationalization.
•  In-depth and clear understanding of gender, power and issues surrounding gender-based violence.
•  Knowledge of how to maintain confidentiality, provide emotional support and engage clients ethically.
•  Ability to work in teams and ensure respect and accountability.
•  Knowledge of managing excel files, writing clear reports and maintaining databases.  

Languages

•  Fluency in English is required

• Working knowledge of the duty station Local Language is desirable.

Values and Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.