Victoria Guest House Apartment, Addis Ababa which is centrally located around Pushkin Square Sarbet area would like to announce the following open position.
Duties and Responsibilities
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Career Level: Senior Level (2+ years experience)
Job Requirement
PREREQUISITIES:
Must be able to communicate in English writing and speaking and other languages are advantages.
Good personality and charming is important to be the Night Supervisor.
EDUCATION:
Graduates bachelor degree and/or diploma in hotel or other related field.
Computer Knowledge and experience in MS office programs,
C Net. Software is required
Driving License
EXPERIENCE:
Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required.
Previous customer service and general computer experience required. Property Management Software, CNet experience is required.
