Contact Center Agent
Place of work- Addis Ababa
DB/ Vacancy-0025/23
Job Summary
Academic & Professional Qualification
Experience
Behavioral Competency
· Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
· Creativity and innovation skills.
· Action oriented.
· Quality focus and attention to detail.
· Professionalism and integrity in line with Dashen Bank values.
· Good oral and written communication skills.
· Critical and analytical thinking and problem solving skills.
· Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skills (internal and external customers)
· Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
· Knowledge of customer relationship and service quality management.
· Good understanding of customer care service standards or benchmarks. Knowledge of Banking product and and services.
· Knowledge of customer relationship and service quality management.
· Knowledge and experience in modern sales and marketing practices in financial services industry.
· Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
· Project management skills.
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