Call Center Agent (Operator)

Job Description

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service

Job Requirement

• Diploma /degree in secretarial and other Business fields 
• At least 1-2yrs work experience in similar role.
• Good knowledge of customer service