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Yegna Trading PLC Jobs
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Call Center Agent (Operator)
Job by Yegna Trading PLC
(Job Id:
452809
| 601 Views)
Posted
00
UNK
Category:
Admin, Secretarial and Clerical
Location:
Addis Ababa
Career Level:
Junior Level (1+ - 2 years experience)
Employment Type:
Full time
Salary:
attractive
View Jobs by this company
Job Description
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Job Requirement
Diploma /degree in secretarial and other Business fields
At least 1-2yrs work experience in similar role.
Good knowledge of customer service
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