Senior Customer Service Officer - Cash I- For Branches Under Negele & Bale Area
Place of Work: -Branches under Negele Area,
-Branches under Bale Area,
-Deka Filtu Branch
DB/ Vacancy-0036/23
Job Summary
· The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification
· Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
· At least four (4) years of banking experience
Behavioral Competency
· Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
· Creativity and innovation skills.
· Action oriented.
· Quality focus and attention to detail.
· Professionalism and integrity in line with Dashen Bank values.
· Good oral and written communication skills.
· Critical and analytical thinking and problem solving skills.
· Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skills (internal and external customers).
· Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
· Understands the basic mechanisms of general financial products and services.
· Good knowledge of Bank’s accounting and procedures.
· Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
· Excellent command of Microsoft Excel and good command of Microsoft Visio.
Language Ability:
· Ability to communicate in local languages is an added advantage.