About You:
We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.
JOB SUMMARY
Under the direction of the MSI Ethiopia National Call Centre Coordinator, the SRH Call Centre feedback and compliant officer serves clients who want to give feedback of MSIE services through a call to/from the MSIE national call centre. He/she collects information related to the MSIE reproductive health and family planning services provision which includes services quality and adherence of counselling standards of the service delivery points: Clinics, outreach, and social franchising through national call center channel.
DUTIES/TASKS
PERSON SPECIFICATION
Qualifications Requirements
Education
Diploma or BSC in Nursing, Health Officer or other related fields
Experience
Four years’ experience for diploma and two years’ experience for degree
Skills, Attitudes and Attributes
Number of Position: (01)
Duty Station: Support
Type of Employment: Contract 3 months
As per MSI Ethiopia Reproductive Choice Salary Scale