Waiter/Waitress

Job Summary

 To increase guest satisfaction by providing consistent, fast and caring service.  To serve guests following the F&B SOPs, and to increase food and beverage profitability. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the BWP guidelines and service concepts. You will at all times follow the law and regulations.

Duties and Responsibility

• Provides efficient, prompt, trouble free, and courteous service by serving and setting tables
• Accurately records, pre-checks, and picks up all food and beverage orders
• Serves guests their food and beverage promptly and courteously
• Sets tables as needed prior to guest arrival
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
• Ensures the smooth running of the assigned station/outlet at all times
• Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
• Takes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel/resort procedures
• Discuss with the Restaurant Supervisor concerning set-ups and last minute changes
• Discuss with Banquet Manager regarding last minute arrangements to co-ordinate with kitchen production 
• Checks the restaurant reservations list frequently during the shift
• Ensure customer satisfaction in the conference and banqueting function by providing efficient, prompt, trouble free and courteous service, set up, breakdown of conferences, meetings, conventions, and banquets based on event orders and guest needs.  
• Checks and knows the name of key guests, conference leaders and course directors, and has knowledge of all daily events in department 
• Knows how to operate all departmental equipment, including technical equipment such as copying machine, fax, projectors, videos, TV’s etc.
•  Serves and refills food and beverage as required, and charges according to departmental procedures 

Key Requirements

• You possess a degree, diploma or Certificate in Hotel Management, Hotel operation and related fields
• 2 & above prior experience in a similar role is mandatory
• You can work independently in a fast-paced environment.
• You an organized and possess a high attention to detail.
• You possess excellent interpersonal and communication skills.
• Product knowledge is mandatory