To support the corporate IT manager with in Kerchanshe Equipment's office communication and IT infrastructure. He or she keeps the network up to date and creates any new necessary IT solutions for the equipment division.
The IT Officer is responsible for overseeing the Gelan Office's entire technology infrastructure, including the planning, implementation, and administration of all software applications and hardware equipment.
MAIN DUTIES AND RESPONSIBILITIES
· Provide technical support during IT equipment purchases.
Help the Corporate IT Manager in managing IT expenses.
To ensure training of all users in all IT related packages.
Ensure all IT related equipment are stable, reliable, and fully operational, for example:
Laptops, Desktops, Palm tops, iPADS, Servers, telephones, printers, Routers, Modems, projectors, and any other IT related items.
Maintain up-to-date IT Inventory lists.
As a daily routine check that all business applications are up and running. Any deviations from optimum should be immediately resolved or escalated.
Ensure all software is licensed and proper upgrades done.
Attend to users’ day-to-day IT requests.
Carryout regular and scheduled system backups.
Backup Restore tests must be done once every quarter.
Check and document all user authorities on all business platforms once every quarter.
Ensure all user configurations on PCs are according to the IT Policy.
Ensure acceptable uptime on Local and Wide Area Network connectivity:
Internet
E-mail
Network Nodes
Ensure all Servers and Clients OS, Application software and antivirus toolkits are updated to the latest versions as specified by Corporate IT.
Keep system operation documentation, train, and help users make maximum use of documentation for better productivity.
Interpret and implement Corporate IT support software recommendations.
Work as a Help Desk support for local users and collaborate with Corporate IT.
Work with and develop interns – if any.
Check & monitor the UPS health status is ok.
Maintain & Configure IP phones and the PABX.
Must update the IT manager 100% on all IT and non-IT related issues.
Any other duties that may be assigned from time to time by the Territory IT Manager.
Job Requirement
CONTACTS
· All levels of Management within Kerchanshe Equipment.
· Other department Mgr
SKILLS
- Networking, Installation, Configuration, troubleshooting of windows-based operating system, Microsoft Office, Web application and RAS applications.
- Cloud based computing.
- IT Security.
- Hardware and software troubleshooting & maintenance.
- Managing AD, cloud, DPM server & sharepoint portal.
- Ability to maintain, troubleshoot & enhancing the core LAN/WAN network, security and voice infrastructure comprising of routers, switches, FG, Video Conference, Teleconference and PABX.
- Excellent interpersonal & verbal and written communication skills.
- Independent thinker with the highest level of integrity.
QUALIFICATIONS
- Possess a first Degree in computer engineering, electrical engineering electronics and telecommunication or their equivalent from a recognized university or equivalent,
- Four years progressively relevant experience gained working in a busy IT setup with over 80 users
- MCP, MCSA, MCSE, CCNA qualifications are added advantage.
