Receive, sort out, add route, produce Correspondence Control Form (CCF) and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc.) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability.
Receive, sort out, add route, produce Correspondence Control Form (CCF) and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc.) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability.
Ensure the delivery of child to sponsor (C-S) communications by checking the translated letters, producing sponsor labels and close all open correspondences in Single STEP system in accordance with sponsorship standards. Network and closely work with CPO and HO level mail courier to ensure that all response letters (RL) are delivered to the respective post office based on the sponsorship standards.
Ensure the delivery of child to sponsor (C-S) communications by checking the translated letters, producing sponsor labels and close all open correspondences in Single STEP system in accordance with sponsorship standards. Network and closely work with CPO and HO level mail courier to ensure that all response letters (RL) are delivered to the respective post office based on the sponsorship standards.
Check data quality and encode child monitoring data (Health/Nutrition. Immunization, Education and quarterly presence of Registered Children) and record Child/Family Support and Participation into Single STEP with proper documentation regularly.
Handle and maintain the proper functionality of Single STEP system and other sponsorship hardware in the AP as per the technical and business requirements to ensure the effective and efficient use of sponsorship business.
Follow up, resolve and report RC case management issues, data discrepancies, backlogs, etc… in closely working with Community Engagement and sponsorship officer and other AP team.
Perform Single STEP system upgrade and data reconciliation process as per the schedule and GC sponsorship guideline, ensure data transfer to/from GC server and report to CPO and HO Sponsorship System Support unit for follow up action.
Handle all Registered Children (RC) personal files, sponsorship documents and other non-sponsorship data according to standards and check lists.
Review and upload Sponsorship 2.0 activities/products such as (CGVs, CGPs, CUPs, CUVs…and etc.) in Single STEP system to enhance child participation and voice
Handle and review system related activities on Annual Progress Report (APR), Christmas Card (CC), and other data related to AUTO APR information for data quality certifications on timely manner.
Handle and monitor GNOD report and provide timely feedback on the status of Sponsorship Performance requested by Cluster Program Office (CPO), Head Office, Support office and Global Centre (GC).
Generate, analyze and share Single STEP reports to His/her Supervisor on weekly basis to improve Sponsorship performance.
Job Requirement
Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
· Qualification required: BA/BSC in MIS, ICT, English, Psychology, Sociology, and other relevant fields with Experiences: Minimum 3 years and above experience in child sponsorship operation.
· Preferred: BA/BSC in ICT / MIS with 2 years and experiences in child sponsorship data handling.
· Technical Training qualifications required: Professional technical skill desired
o Basic computer skills in Windows, Ms Excel, Word, publisher and power point.
o Proven negotiation skills,
o Fluent writing and spoken English.
· Other: Good knowledge in WV sponsorship programs is preferred.
