Senior ICT Officer

Job Description

Senior ICT Officer

Country Office: Ethiopia

Work Base: Gambella

Availability: As Soon As Possible

Salary Scale: EMS – 07

Salary: 696 USD

Insurance - (Life, Group Personal Accident and Medical Insurance are covered upon the organization's policies).

Seniority Allowance – paid depending up the years of service.

 Female candidates are highly encouraged to apply for this position.

About Action Against Hunger

Action Against Hunger-USA is a global humanitarian organization that takes decisive action against the causes and effects of hunger. We save the lives of malnourished children and we enable entire communities to be free from hunger. With more than 8,000 staff in over 50 countries, our programs reached 17 million people in 2019.

About the Country Program in Ethiopia

Action Against Hunger has been operational in Ethiopia since 1984 responding to both chronic and acute needs through a multi-sectoral strategy where nutrition, Food Security and Livelihoods, WASH, and Mental Health and Psychosocial Support activities are integrated to have a meaningful impact on people’s resilience. Action Against Hunger currently operates in 5 different regions (Oromia, Somali, Amhara, Benishangul Gumuz, and Gambella) with a portfolio of 20m USD/year of emergency, resilience building, research, and innovation programs. We have a country team of around 600 staff in 17 regional and satellite offices. Our main donors in Ethiopia in 2020/2021 are BHA, ECHO, Euro paid, UNHCR, UNICEF, GFFO, BPRM, SIDA, EHF, WFP, CIAA, and others.

Summary of Position

Under the supervision of the field coordinator, the senior ICT officer is a focal person for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, promoting user awareness and training users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.

The senior ICT officer role’s purpose, engagement, and delivery are:

Purpose: Ensure the most effective use of IT and telecommunication resources at the base, while respecting Action Against Hunger standards, procedures, and security rules: 

Engagement: The senior ICT officer will have internal engagement with his/her line manager, technical supervisor, and end users, and external engagement with Service providers, partners, and other stakeholders.

Delivery: The senior ICT officer is expected to deliver monthly reports based on a preset action plan.

Essential job duties

System Administration and Infrastructure management

• Administering in-house and commercial IS platforms deployed to support program activities.
• Working with the key actors of data collection and food distribution systems (Logistics, Program….)
• Oversees wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.
• Ensuring correct functioning of in-kind distribution systems, especially in beneficiary registration, enrollment, household updates, and commodity distribution activities. Troubleshoots technical problems.
• Synchronizing mobile data to permanent data repositories and cloud servers.
• Managing Attendance management system applications and hardware.
• Installing and maintaining local networks in the bases according to standards.
• Isolating and troubleshooting network connectivity difficulties.
•  ICT standards adherence and user training
• Ensuring workstations adhere to IT standards.
• Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.
• Supervising the data back-up system (back-up policy).
• Training users on the correct use of IT resources and respecting IT security rules;
• Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed;
• Helpdesk management and technical support to users
• Resolving everyday user problems;
• Providing users with software support for sharing files, emails, etc.;
• Suggesting IT resources that could be implemented to improve user work efficiency in accordance with ACF standards;
• Checking that network equipment is operating correctly;
• Reporting problems encountered and solutions implemented;

Telecommunication resources and IT environment

• Ensuring that the bases’ means of communication (Broadband internet, VHF/HF Radio communication, and satellite communication) are operating correctly.
• Monitoring the base telecommunication devices by Performing regular tests on their usage;
• Monitoring communications costs by putting a log sheet in place.

Equipment management

• Monitoring, Modifying, and updating the base Equipment list
• Working with the coordination ICT team on the reconciliation of the base equipment list and master equipment list.
• Ensuring equipment is properly tagged according to Action Against Hunger standards.
• Conducting regular physical inventory.

Reporting and Documentation

• Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.
• Providing Monthly reports on a monthly basis.

Supervisory Responsibilities

• Training junior officers/Team members.
• Creating and managing team action plans and schedules.
• Evaluating performance and providing feedback.
• Identifying and applying career advancement opportunities.
• Managing workflow.

Gender Equality Commitments 

• Foster an environment that supports the values of women and men, and equal access to information.
• Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.
• Respect beneficiaries’ women, men, and children (boys and girls) regardless of gender, sexual orientation, disability, or religion. Race, color, ancestry, national origin, age, or marital status. 
• Value and respect all cultures.  

Fiscal Responsibility

•      N/A

Physical Demands

• While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions, Travel, and Environment

• The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required and in line with Labor Law.
• Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high-security risks and/or very basic living conditions and outside weather conditions, as well as to infectious diseases. 

Job Requirement

Required Qualifications and Professional Experience

• BSC Degree in Information technology, Computer science, Information Systems, or other relevant degrees from a recognized institution
• At least 4 years of experience in a Humanitarian context.
• Required Skills & Competencies
• Experience in providing technical assistance across a variety of departments
• Excellent spoken and technical writing ability in English, including report writing
• Good communication skills
• Organizational skills
• Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365,
• Good knowledge of IT troubleshooting and maintenance.
• Good Knowledge of networks and wireless technologies.