Zonal Manager

Job Description

About the Center for Victims of Torture

The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Atlanta and DC, as well as offices in Africa and the Middle East.

Job Purpose

The Zonal Manager is responsible for supporting, coordinating, and supervising timely and high-quality program implementation, with specific focus in ensuring effective implementation of all support functions of the program including logistics, HR, administration, finance and overall zonal operation coordination. The Zonal Manager (ZM) is the key local representative of CVT at the regional level.

CVT currently operates in Nguenyyiel camp in Gambella. This position will lead CVT’s operations in the region under the direction of and in coordination with the Addis Ababa-based Country Director (CD). 

Main Responsibilities:

Coordination & Representation:

• Ensure implementation of CVT’s program in the Gambella region in coordination with the CD, Clinical Program Director, and Psychotherapist/Trainers.
• Provide general support and guidance, and serve as the focal point during program and strategic planning, grant/proposal writing and reporting.
• Represent the organization at the regional level including meetings with donors, humanitarian actors, local authorities, ARRA, protocol meetings, and any other meeting or event deemed necessary by the CD.
• Manage visits from donor representatives or visitors from HQ, main offices or by other stakeholders whenever necessary.

Management:

• Oversee day-to-day operations of the project, including management of all support staff and clinical staff, program support activities, administration and security of the compounds and staff.
• Directly supervise officer-or-above positions at the local level, including administrative supervision of Psychotherapist/Trainers.
• Ensure compliance with CVT procedures and donor regulations applicable to the project with regards to the clinical program, security, HR, logistics, finance, and administration.

Finance:

• Oversee the management of finances including direct supervision of the Finance Officer.
• Ensure compliance with Ethiopian, donors’, and CVT's requirements on financial spending and documentation.
• Keep track of spending and budget, and work with relevant parties to ensure that the program does not run out of cash.
• Ensure correct procurement process is followed.
• Perform cash counts.
• Assist CD in producing monthly financial report.
• Draft monthly projection in collaboration with relevant parties.

Management of Personnel and HR functions:

• Provide leadership to support staff and promote the best human resource practice.
• Ensure that the employees in the program observe the organization’s policies, guidelines and work procedures and apply key principles of transparency, accountability and good stewardship.
• Maintain effective and appropriate staff recruitment, induction, appraisal and development practice at all levels to ensure the optimum utilization and development of human resources.
• Oversee staff development plan through trainings, coaching, and mentoring.
• Take lead in staff disciplinary process, including issuance of written warnings.
• Establish and maintain regular meetings with all staff to discuss policy, strategic, operational and management issues so as to provide direct managerial oversight and support.
• Verify monthly payroll submitted by Finance/HR Officer, ensure they are correct, and authorize payment of staff and government relevant taxes.

Logistics:

• Directly supervise the Logistics Officer.
• Ensure the proper setup, rehabilitation and running of the premises (office, accommodation and healing centers).
• Ensure the proper functioning of the supply chain including procurement planning, purchase of goods and services, their transportation, storage and delivery.
• Ensure the organization, planning and maintenance of the fleet and equipment, and the functioning of communication equipment.

Security:

• Directly supervise the Risk and Safety Specialist (RSS), and backstop for RSS in his/her absence.
• Serve as a member of the CVT Ethiopia security management team.
• Manage and ensure the security and safety of staff, premises materials and assets in the zonal level.
• Monitor the political, economic, environmental and social context of the area of operation as well as at the regional level.

Reporting to: Center for Victims of Torture – Ethiopia Country Director

Location: Gambella

Duration: Through 31/08/2023, with possible extension

Job Requirement

Qualifications:

• At least 8 years in field experience within a Humanitarian NGO in the same or similar position.
• A Bachelor’ degree in international development, social sciences, administration or related area.  Combination of relevant experience and academic background will be considered.
• Excellent financial management skills, including financial analysis, planning and prioritization.
• Hands on experience and strong skills in human resource management.
• Demonstrated ability to develop, monitor and maintain logistics and procurement systems.
• Fluency in Amharic and English is required. Fluency in Nuer is desirable.
• Must be a self-starter, flexible, adaptable, approachable, ethical, and an excellent team player.
• Proven track record of experience in leading and managing successful programs in Ethiopia, including supervising senior/technical staff.  Experiences in refugee camps, particularly in Gambella, are highly desirable.
• Able to work effectively in a diverse team environment, with demonstrated success in problem-solving in, working with, or managing cross-cultural teams.
• Excellent mobiliser who can forge positive alliance and collaboration with the community leaders, partners, and other stakeholders.
• Effective verbal, written, presentation, and listening communications skills including report writing. Good knowledge of Microsoft Office software required.
• Can multi-task effectively, with ability to meet strict deadlines.
• Experience working for an Organization with US funded grants, preferably BPRM/USAID or UN multilateral funders.
• Knowledge of Psychology and Psychosocial concepts strongly preferred.
• Ability and willingness to frequently travel between the zonal office and camp locations.

Terms of Employment:

• Starting immediately with a contract through August 31, 2023, subject to 60-working-day of probationary period.