The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development dedicated to shaping a future worth living around the world. As a public-benefit federal enterprise, GIZ supports the German Government – in particular, the Federal Ministry for Economic Cooperation and Development (BMZ) – and many public and private sector clients in achieving their objectives in international cooperation in around 120 countries.
ICT is an integral part of GIZ everyday business i.e. digital age it is vital for GIZ Ethiopia and Djibouti provide the right tools for employees and automate processes to improve individual and overall productivity. Our aim: current and professional ICT support for smooth operations. The ICT unit in GIZ Country office in Addis Ababa is providing dedicated ICT technical support and consulting services to units, programs, and projects so they can focus on their business.
Contract duration : Permanent
Responsibilities:
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Manage Ethiotelecom related services within GIZ (Bill management, Post-paid Sim cards management etc.)
Perform technical evaluation on the IT items procurement
Perform technical inspection on the IT items delivered
Standardized laptops and desktops based on GIZ standard.
Perform timely workstation hardware and software upgrades as required.
Identify and escalate situations requiring urgent attentions.
Assist with onboarding of new users.
Maintain the IT asset list based on GIZ guideline
Perform related function as required.
Job Requirement
Qualifications
First degree on Computer Science, IT, Software Engineering or equivalent. Graduates of the year 2022.
Professional experience
Maximum of 1 year of work experience
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Energetic and eager to tackle new projects and ideas
