The HR Division Supervisor is accountable to the HR Head. He/she provides administrative support to ensure the efficient operation of the Call Center. He/she will support the Operation & HR departments and employees through various organizational and communication tasks.
He/she is responsible for confidential, and time-sensitive material and must be familiar with the Operation and HR regulations, manuals, and policies and also needs to know a variety of the field's concepts, practices, and procedures.
He/she must be able to effectively communicate via correspondents and ensure completed accurately and delivered with high quality and in a timely manner.
Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.
Duties and Responsibilities:
Updating operation department employees’ databases (e.g. new hires, separations, vacation, sick leaves, etc.)
Prepare data for payroll by providing relevant data, like absences, penalties, bonuses, different types of leaves, new employees, terminated or resigned employees’ lists, and related.
Prepare different Operation and HR-related outgoing letters and memos, if needed.
Assist in distributing Operation and HR-related letters and memos, if needed.
Assist with paperwork for Operation and HR policies and procedures, if needed.
Process operation - employees’ requests and provide relevant information.
Coordinate Operation and HR projects, meetings, and training seminars, if any.
Collaborate with the HR Head to post job ads on careers pages and process incoming resumes.
Manage the department’s correspondents (telephone calls), address queries accordingly & answer telephone calls, and provide needed information.
Prepare reports and presentations for internal communications.
Provide & organize orientations for new employees by sharing onboarding packages and explaining company policies, if needed.
Provide administrative support for Operation and HR executives.
Organize, compile, and update company personnel records and documentation, if needed.
Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacations, and days off.
Create reports for the Operation and HR Heads
Performs other assigned tasks within the overall scope of his/her role.
Our values:
Loyalty
Teamwork
Being Positive
Respecting others
Transparency
Creativity
Independence
Neutrality
Job Requirement
Qualifications:
Bachelor’s Degree in Management & Master Business Administration (if any) or other related fields.
Fluency in English and Amharic, both written and verbal.
Ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.
Abilities:
Excellent interpersonal and communication skills both written and verbal.
Self-starter with ability to work with minimal supervision.
Good organizational, multitasking, and time-management skills.
Experiences:
At least 4/6 years’ working experience in HR environment or similar.
Excellent communication skills and interpersonal skills and the ability to deal with people.
Proven administrative and IT skills, and an ability to maintain accurate records.
Required Training:
Trainings in the field of Human Resources & Call Center, (if any).
Physical and personality traits required:
Flexible and able to work well under pressure
Capable of working collaboratively with team members to achieve objectives