As the largest producer and exporter of coffee in Ethiopia, Kerchanshe Group has a proud history of providing quality coffees to the local and international markets. Founded on the principles of bringing fairness and transparency to the coffee value chain while satisfying customer demand, Kerchanshe is also a company with heart and vision. We are looking for a competent and professional IT Coordinator to join our team.
Key Tasks and Responsibilities
To assist with implementing any new systems or procedures which are developed within Environmental Health, Planning, Corporate Safety, Building Control and Local Land Charges to ensure they are communicated quickly and effectively across the Service and to the Customer Services Centre.
To manage the services website pages, working with ICT and Regulatory Services officers and managers, to ensure that registers and information is up to date and meets industry standards, thus promoting customer self-service where possible.
To ensure professional staff are supported by responding to day–to-day IT related queries; escalating more complex issues to the Business Support Officer, ICT or software system helpdesks.
Liaising with the Company’s partners and providers (ERP developers, Web Editor, IT support company and other providers) to ensure that our IT (websites, ERP and other supporting systems software and hardware) are managed, developed, and tested in a coordinated way and any related development projects are delivered to our satisfaction.
Facilitate communication between business users and developers to ensure that customer requirements are translated to design specifications
Conducting user testing and analysis to ensure ERP Modules and Websites are configured such that the navigation and overall user experience is easy and positive.
Trouble shooting ERP Software related issues. Providing short training sessions and guidance to the respective team as needed to ensure that we make best use of our ERP
Contributing to the main shared team activities within the office Other undefined administrative responsibilities
Maintaining and updating procedures relevant to the functions and responsibilities of the role.
Involved in systems administration including: general computer support; upgrades; software installations; license management; server set up and management; network and printer support; deployment of equipment; management of inventories; end user support.
Prepare simple guidelines, checklists & logbooks to ensure that teammates are able to follow an appropriate maintenance schedule for computers, printers and other communication equipment
Provide user training on common business applications and use of the Kerchanshe ICT systems, induct new recruits into how to use and retrieve files from server
Perform any other duties as and when required
Job Requirement
Qualification
BSc degree or higher in Management Information System(MIS), Information System or other related field
Experience
2 to 3 years’ experience within a similar sector
Experience in drafting and designing requirement analysis for ERP development
Experience in managing ERP systems
Skills & abilities
Ability to work with minimal supervision.
Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
Commitment to client orientation and working in a structured manner
Cross functional expertise In ERP Cloud Systems
Project management and planning skills
Fluency in English both written and spoken
Other skills
Completer/finisher skills and the ability to effectively problem solve to drive projects forward
Highly motivated, facilitation skills
Believes in Kerchanshe’s values, acts as an inspiring model of them and instills them in others through behaviors, storytelling and dialogue
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