Job summary: Facilitate communication between parties who speak two different languages over the internet supported platform by conveying information effectively in a professional and neutral manner with the goal of ensuring communication in alignment with job and company expectations.
Weekly work load: a minimum of 40 hours from late afternoon to or beyond mid-night to Aline with Pacific Standar Time day shift. Flexibility required to work 40 hours any time of 24/7 including Holidays.
Job Requirement
Required languages:
1) Between Tigrigna cum Amharic and English ( 2 positions)
2) Between Oromifa cum Amharic and English ( 2 positions)
3) Between Somali cum Amharic and English ( 2 positions)
4) Between Arabic cum Amharic and English ( 2 positions)
5) Between Ukrain cum Amharic and English ( 2 positions)
6) Between Ukrania cum Amharic and English ( 2 positions)
7) Between Spanish cum Amharic and English ( 2 positions)
Qualifications and Education Requirements:
Proficient in one or more of the above needed languages,
Proficient, accent-neutral, near-native English,
University diploma or above,
Work experience in customer service environment is advantageous,
Good attendance record,
Ability to sit for long hours with little break in between,
Prior interpretation experience is a plus but not a required,
Knowledge and use of PC systems/CRM and Google Search is a must.
Preferred Skills:
Superior oral and written communication skills,
Computer literacy with the ability to type a minimum of 20 WPM,
Competency in a service organization environment,
Ability to work independently,
Self-motivated, willingness to constantly improve,
Attention to detail and be able to multi-task and prioritize work on a daily basis,
The ability to focus on a fast-passed environment while handling calls with a courteous, friendly and well-spoken tone,
Strong people’s skills and be able to communicate both orally and written form.
Special requirements:
Because of working time in late hours those living in and around Lebu area are most welcome.
Willingness to work during Ethiopian holidays as the candidates will only rest on holidays recognized in the USA. Benefit:
International traning before placement and attractive remuneration.
Transport service to return from work when working in the evening time.
Housing allowance for those living near to office (5 km radius).
Working on Ethiopian holidays will be compensated according to the law.
