Junior Customer Relation Officers/External

Job Description

Job Objective: 

To enhance customer satisfaction by serving them with due care and maximum efficiency and promote the Branch’s resource mobilization effort by cross-selling the Bank’s products. Attend customers and provide efficient and quality service to customers.

• Evaluate credit worthiness by processing loan applications and documentation within specified limits.
• Interview applicants to determine financial eligibility and feasibility of granting loans.
• Determine all applicable ratios and metrics and set up debt payment plans.
• Communicate with clients either to request or to provide information.
• Justify decisions (approvals/rejections) and report on them.
• Complete loan contracts and counsel clients on policies and restrictions.
• Update job knowledge on types of loans and other financial services.
• Maintain and update account records.

Job Requirement

• BA degree in Accounting, Economics, Accounting, Management or related Fields.
• One year experience

Spoken Language Requirements  

• English and the local language (Somali) is a mandatory
• Good English communication skills (both oral and written
• Knowledge of the location context will be an advantage.