Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years.
We invite qualified applicants for the position of BO-AMS Engineer (Application Management Service) at one of our clients Huawei Technologies Ethiopia PLC.
The BO-AMS Engineer is Responsible for
Perform routine tasks and changes required in the respective modules as per the rectifications and incidents restoration plan
Software loading, configuration, integration, verification, and troubleshooting of production environment or lab/test environment
Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs & SLA requirements
Provide support for the alarms generated in monitoring tools
On time generation of defined reports and adhoc basis
Timely interactions with the teams working on the issues to avoid any delays impacting SLA
Technically support for resolving major incident. Perform Root Cause Analysis for repeating issues and escalate to provide permanent fix
Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer
Log detailed information for the problems solved and updates in the ticketing tool and into the shift register.
Provide regular updates on high priority problems in timescales agreed with the business
Conducts reviews on Problem and Known Errors that have been identified and action taken to verify that all steps were completed and the objective of the process was achieved
Review and assessment of technical solution for major change. Evaluate impact of change from a solutions point of view
Apply approved solutions in line with agreed timeline to implement
Design technical solution ,i.e. capacity monitoring, system maintenance solution to improve operation effectiveness and efficiency;
Provide work wise periodic status report to BO lead / PM (weekly, monthly)
Available to work on urgent situations and on call basis during emergency (including holidays)
Validating and maintaining the Known Error Database (KEDB) for Mobile Money System
Update and maintain data used for reporting on technical and service capabilities
Required: 02 (Two)
Job Requirement
Project Experience
3-5 year of work experience, Mobile Money or Fintech industry experience is highly recommended
Skills or Certificate Requirements
Good knowledge on Database, Linux, SQL and common software products like Mobile Money solution, telecom BSS system etc.
Good ITIL Knowledge
Strong analytical and problem solving skills
Excellent Troubleshooting skills
Education and Major requirements
Bachelor Degree in ECE/Computer Science/ or related fields.
Effective communication and time management skill
Ability to maintain a good working relationship with the customers
