Smile Specialty Dental Center is a privet dental medical center which is provides variety of dental clinical services treatment by applying the latest technology, Invisalign is one to straightening your smile with more predictable result, Hollywood smile as well. Smile specialty dental center is based in Addis Ababa Bole Rowland near the bridge. We are looking for a potential experienced customer service Supervisor full time employee.
Main Responsibilities
Our Customer Service department is looking for a highly motivated, experienced and an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will be primarily responsible for handling day-to-day customer service operations. Besides, you will be assisting in hiring and training new team members.
You should be able to resolve customer queries and complaints professionally. In addition to this, you will be preparing and assigning monthly targets to the team. Your strong analytical skills will be helpful in reviewing customer service strategies and in suggesting improvement measures.
As a Customer Service Supervisor, you should be able to handle stressful situations. Moreover, you should display a professional behavior when dealing with customers, both online and in-person. You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector.
Main Duties:-
A customer service supervisor oversees, leads, and trains a company’s service staff. Customer service supervisor investigate and solve service complaints.
Responsibilities
Qualification:
Essential Key Selection Criteria