GENERAL INFORMATION
SOLICITATION NO.: 72066324R10012
ISSUANCE DATE: 04/19/2024
CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: 05/03/2024, no later than 5:00 p.m (EAT) (close of business).
POINT OF CONTACTS: James Cerwinski, Supervisory EXO and Fekadu Tamirate, HR Specialist, e-mail at addisusaidjobs@usaid.gov.
POSITION TITLE: Computer Management Assistant
MARKET VALUE: $12,764 – $22,964 yearly i.e., equivalent to FSN - 08. In accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/Ethiopia. Final compensation will be negotiated within the listed market value. Salary will be paid in local currency at the exchange rate in effect when the payroll is processed.
PERIOD OF PERFORMANCE: Five (5) years. The services provided under this contract are expected to be of a continuing nature through a series of sequential contracts, subject to continued need, satisfactory performance, and the availability of funds.
The expected period of performance will be from 06/01/2025 – 05/30/2029.
PLACE OF PERFORMANCE: US Embassy, Entoto Road, Addis Ababa, with possible travel as stated in the Statement of Duties.
ELIGIBLE OFFERORS: Cooperating Country Nationals (CCNs). “Cooperating country national” means an individual who is a cooperating country citizen, or a non-cooperating country citizen lawfully admitted for permanent residence in the cooperating country.
SECURITY LEVEL REQUIRED: Facilities access.
STATEMENT OF DUTIES
General Statement of Purpose of the Contract
Within the Executive Office of USAID/Ethiopia, and two associated offices of USAID/USAU and USAID/Djibouti, the Executive Office’s Information Technology (IT) team is responsible for providing computer network operations and support for Mission’s approximately 250 staff. The position assists with the oversight and daily customer support of 250 staff using 20 network multi-function printers, 20 desktop printers, over 250 personal computers, mobile devices, including, but not limited to, iPhones, iPads, temporary duty phones, laptops, personal recovery devices, a server room with 10 servers, network switches, firewalls, a tape backup system, routers and 200+ Server-Based Computing (SBC) hard and soft tokens. Equipment is managed in the Embassy compound with several kilometers of fiber optic and unshielded twisted pair cabling covering multiple floors and buildings connecting to AIDNet through a local internet service provider and a backup link through a State Department managed satellite.
The IT Assistant will ensure EXO/IT support for the full life cycle of the Mission’s information technology needs. The IT Assistant will identify concerns and inconsistencies, support analysis and problem solving to resolve IT issues to improve IT practices, ensure improved consistency support for all offices, escalating any unresolved issues to the Supervisory Systems Manager, as appropriate. As a partner in the IT function, the IT Assistant will provide guidance and interpretation to all offices and ensure best practices within the EXO/IT team. The IT Assistant will both develop and maintain in-depth knowledge of Agency and Mission requirements, ensure personal organization and time management at work, collaborate with team and offices in all IT areas, and the efficiently track and maintain assigned work processes from start to completion. The IT Assistant will ensure that information technology issues within team(s)/offices are facilitated to resolution and will maintain accurate and complete IT documentation and tracking records, providing regularly audits to both paper and electronic files, as appropriate.
Statement of Duties to be Performed
IT Customer Support, Assistance, and Evaluation (40%):
User Account Management (30%):
Local Area Network (LAN) Operations, Installation, Modification and Maintenance (30%):
The contractor is eligible for travel to the U.S., or to other locations abroad, for training, for temporary duty, or to participate in the "Foreign Service National" Fellowship Program, in accordance with USAID policy.
Supervisory Relationship
The Computer Management Assistant will work under the direct supervision of the Supervisory Systems Manager.
Supervisory Controls
No supervision responsibility
PHYSICAL DEMANDS
The work requested does not involve undue physical demands.
LIST OF REQUIRED FORMS PRIOR TO AWARD
The Contracting Candidates will provide instructions about how to complete and submit the following forms after an offeror is selected for the contract award:
As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances:
BENEFITS:
Group life insurance, medical coverage, annual leave and sick leave.
ALLOWANCES (as applicable):
Meal allowance and miscellaneous benefit allowance.
TAXES
Cooperating Country Nationals are expected to comply with all relevant Ethiopian laws and regulations.
USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs
USAID regulations and policies governing CCN awards are available at these sources:
LINE ITEMS
ITEM NO (A) | SUPPLIES/SERVICES (DESCRIPTION) (B) | QUANTITY (C) | UNIT (D) | UNIT PRICE (E) | AMOUNT (F) |
0001 | Base Period - Compensation, Fringe Benefits and Other Direct Costs (ODCs) - Award Type: Cost - Product Service Code: [e.g. R497] - Accounting Info: [insert one or more citation(s) from Phoenix/GLAAS] | 1 | LOT | $ _TBD__ | at Award after negotiations with Contractor_ |
The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information: https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman.
FAR Provisions Incorporated by Reference
52.304-27 | PROHIBITION ON A BYTEDANCE COVERED APPLICATION | JUN 2023 |
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission in Ethiopia provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. USAID/Ethiopia also strives to achieve equal employment opportunity in all personnel operations.
The EEO complaint procedure is available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION
Education: Two years of full-time post-secondary study (or the equivalent hours spread across a part-time study period) at a college or university, in Computer Science, Information Science, Computer/Electronics Engineering, or other related areas.
Prior Experience: Three years of work experience in providing application and hardware support in Networked Computer systems environment that includes maintaining and troubleshooting of Windows 2003 based servers, desktop computers, printers, UPSs, telephone systems as well LAN and Wan systems.
Language: English and Amharic at Level IV.
EVALUATION AND SELECTION FACTORS
The Government may award a contract without discussions with candidates in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of candidates with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of candidates in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far.
Rating factors are used to determine the competitive ranking of qualified candidates in comparison to other candidates. Candidates must demonstrate the rating factors outlined below within their resume, as they are evaluated strictly by the information provided. The rating factors are as follows:
EVALUATION FACTORS
EDUCATION (10 points): Points will be given for (1) education above the minimum level and/or (2) specialized education pertinent to the position. and/or (3) specialized training pertinent to the position.
WORK EXPERIENCE (30 points): Points will be given for (1) experience above the minimum levels required, (2) specialized experience pertinent to the position, (3) experience in pertinent development assistance activities, (4) experience in development organizations that are large and/or international.
KNOWLEDGE (30 points): The incumbent must have knowledge of computer systems management sufficient to assure the continued effective operation of a computer installation designed to provide automation support to a large organization.
SKILLS AND ABILITIES (20 points): Ability to relate proposed projects and priorities to the capabilities and limitations of the computer system and components to determine capability to meet support requirements. Ability to articulate system requirements to managers in order to secure support of computer and automation program and to maximize opportunities for automation. Ability to balance workload demands between the central system and individual user requirements.
INTERVIEW PERFORMANCE (60 points)
WRITTEN TEST (40 points)
BASIS OF RATING: Candidates who meet the Minimum Qualifications will be evaluated in accordance with the Evaluation and Selection Factors.
Candidates should address these factors in the offer package, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to the factors. Failure to address the Evaluation and Selection Factors may result in not receiving credit for all pertinent experience, education, training and/or awards.
The highest-ranking applicants may be selected for an interview and writing test. Interviews may be conducted either in person or by telephone/video call at USAID’s discretion.
Final TEC recommendations for the candidates will be based on the initial evaluation of the applications, interview performance, and written test. USAID/Ethiopia will not pay for any expenses associated with interviews.
Satisfactory Professional Reference Checks – Pass/Fail (no points assigned). Reference checks will be conducted only for the first-ranked candidate. Please be advised that references may be obtained independently from other sources in addition to the ones provided by an offeror. If a candidate does not wish USAID to contact a current employer for a reference check, this should be stated in the candidate’s cover letter, and USAID will not contact those references without contacting the candidate.