Division/Department: Human Resources Management/Administration
Reports to: the Manager
Essential Duties and Responsibilities:
answer telephone, screen and direct calls
take and relay messages
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensure knowledge of staff movements in and out of organization
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
schedule appointments
maintain appointment diary either manually or electronically
organize conference and meeting room bookings
co-ordinate meetings and organize catering
monitor and maintain office equipment
control inventory relevant to reception area
tidy and maintain the reception area
Job Requirement
Education and/or Work Experience Requirements:
First degree in Computer Science, office management or other business related fields
knowledge of administrative and clerical procedures
knowledge of computers and relevant software application
knowledge of customer service principles and practices
keyboard skills
ability to work a switchboard
1 year experience in the area.
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the company standards, including meeting qualitative and/or quantitative productivity standards.