Course Description
Did you know that repeat customers, on average spend 67% more than new customers?
If you need to manage clients on an ongoing basis and have a challenge around:
Then this course is a must for you!
It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about 'scope creep' and how to stop over servicing.
As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients - resulting in longer term relationships and growing revenues.
By the end of the course you will:
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 25+ year's of experience with a wider audience at a cost effective price.
Who is the target audience?
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